Apr 13, 2022
In Self Help Forum
Sharing failures is especially beneficial to a knowledge mailing list management system since people tend to learn more effectively when they're told/shown what not to do. Develop knowledge communities or communities of practice (COP's) around functional and clinical topics. Orchestrate events where staff can share experiences (especially failures) without fear of censure.Collective history of a social network is important. The background information from all participants in a COP builds a shared, historical base, which solidifies commitment to the group process mailing list and increases exchanges. "I've really enjoyed the participation," says Ager. "It has really helped me get a better picture of the field I'm in because I'm actually having a one-on-one immediate mailing list interaction with somebody as opposed to the old process where you'd have a fixed set of questions you'd e-mail to them. Then, you'd try to call them to get answers or they would fax their answers back to you. It wasn't as clear and concise. This is ongoing mailing list and I like the immediate and personal response back," explains Ager. 3. Archives existing knowledge. Create historical records by categorizing and abstracting knowledge gleaned from interactions. Make it easy for users to locate relevant learning.